A guy sets up an AI agent to book his gym sessions. It works, right up until it starts bumping other people off the waitlist to make it happen. When he tells it to fix that, it can't! Andrew Brown and Teresa Collis from Adaptive Cultures joined a CREW session on what they call cultural fault lines, the gaps AI finds and widens rather than causes.
Read MoreAnnual Member Meetings (AMMs) should be one most significant touchpoints a superannuation fund has with its members each year. At Mayflower Consulting, we've spent years helping super funds across Australia turn their AMM obligations into genuine engagement opportunities and we know exactly what it takes.
Read MoreASIC's managed accounts compliance review is underway, with findings expected in the second half of 2026. For investment platforms, this isn't a legal question — it's an operational one. Here's what good governance infrastructure looks like.
Read MoreWhen there's a governance gap at a fund manager, the default response is to add process, committees, and sign-offs. Most of the time that makes things slower without reducing risk. Here's what actually works.
Read MoreMost fund managers' PDS production process was built for a smaller product range. As the range grew, they added people instead of rebuilding the process. Here's what that costs.
Read MoreCREW members gathered virtually to examine systemic issues arising from complaints. With the fifth anniversary of ASIC’s RG271 provisions on complaints handling looming, many are taking stock of their processes, questioning whether their frameworks are fit-for-purpose and whether they can readily demonstrate compliance should the regulator come knocking.
Read MoreI recently moderated a panel on this topic at the Future Fund Admin Conference with three guest speakers – Kerry Vogel (Head of Insurance Claims, Performance and Delivery at CBUS Super Fund) Jocelyn Furlan (Non-executive Director and Chair) and Alison Bodinnar (Insurance and Superannuation Executive). There were quite a few moments that stuck with me.
Read MoreASIC dropped Report 833 and if you work in platform land, your life just got busier! When something like this lands, the size of the job in front of you has very little to do with the report itself. It has almost everything to do with the product governance framework you (probably) built years ago.
Read MoreReceiving a Section 19 notice is one of the most stressful things that can happen in your professional life. Most people in risk and compliance assume it won't happen to them. Judith Charlton thought the same thing, right up until it did. Judith joined our recent CREW webinar to share what the experience actually looks like, from the moment the notice lands to what comes after the interview.
Read MoreCREW recently brought together a room of senior women in risk and compliance in Melbourne to talk honestly about that version of the job where you might be the only person in the room who sees the problem clearly, and also the only person whose job it is to say something about it. What follows are the takeaways the speakers have agreed to share.
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