There's a fly in my soup! (aka complaints)
/One of the hidden costs of PDS management is actually complaint management. How quickly can you get the info you need when a complaint occurs and is that information going to be useful?
Read MoreOne of the hidden costs of PDS management is actually complaint management. How quickly can you get the info you need when a complaint occurs and is that information going to be useful?
Read MoreWhat I’d like to discuss is something much bigger than my business. It’s the slated legislative regime for crypto.
Read MoreHow do you make sure that your relationships both within your team and across the organisation stay in good shape?
Read MoreYes we're talking roast beef... For which I was inspired (somewhat tangentially) by an HBR podcast about the pros and cons of storytelling.
Read MoreI was introduced to the idea of 'return on effort' many years ago. And it really stuck with me. We're talking about how ROE applies to PDS.
Read MoreSo here’s a question, how long do you think prospectuses have been around for? Well, the answer is 420 years!
Read MoreHere's my top 8 ratbag behaviours when it comes to PDSs. How many have you seen?
Read MoreShould you have a DDC or not? And if you don't know what a DDC or a PDS is, lucky you
Read MoreThere’s a pretty standard chain of events that lead to key man risk in PDS land.
Read MoreI talk to people about PDSs daily, and that often includes PDS technology. Unfortunately, technology is often seen as some kind of panacea.
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