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Mayflower Consulting

Our thinking

Mayflower Consulting
  • Home/
  • How we help/
  • Consulting /
  • PDS management/
    • Our service
    • PDS Management FAQs
    • Objective Keystone
  • About/
    • About us
    • Our thinking
    • SSFPP
    • Why our clients chose us?
    • Our values
    • Media
    • Contact
    • That Super Show
    • Mayflower Community
  • CREW/
    • About CREW
    • CREW Resources
    • CREW Event Policy

Professional insights and industry observations, sharing our experience and expertise is at the heart of what we do.


December 01, 2025

Getting Your Affairs In Shape: Your Essential Guide to Estate Planning

December 01, 2025/ Sarah Penn
Getting Your Affairs In Shape: Your Essential Guide to Estate Planning

At our recent CREW webinar Emma Woolley from Hall and Wilcox pointed out that estate planning isn’t a topic most people rush to discuss but - “Everyone is going to die. It’s a 100% certainty.”

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December 01, 2025/ Sarah Penn/
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November 25, 2025

Optimising Death-Benefit Claims: What Super Funds Can Learn from Banking

November 25, 2025/ Sarah Penn
Optimising Death-Benefit Claims: What Super Funds Can Learn from Banking

In our recent CREW webinar, estateXchange Founder and Co-CEO Sarah Poole and Product Executive Ben Darlow shared hard-earned insights from transforming deceased-estate processes in one of Australia’s major banks and from working with super funds now facing similar pressures.

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November 25, 2025/ Sarah Penn/
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November 08, 2025

When the Tech Isn’t Working: Don’t Throw It Out (Yet)

November 08, 2025/ Sarah Penn
When the Tech Isn’t Working: Don’t Throw It Out (Yet)

You’ve invested in new technology. It’s meant to streamline, automate or revolutionise your work. But instead of smooth sailing, you’re staring at frustrated staff, clunky processes and results that don’t look much different from before. Often, the problem isn’t the technology. It’s the setup around it.

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November 08, 2025/ Sarah Penn/
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October 17, 2025

What’s In Your First Mandatory Sustainability Report?

October 17, 2025/ Sarah Penn
What’s In Your First Mandatory Sustainability Report?

At our October 2025 CREW webinar, we brought in the experts to dissect what “baseline compliance” actually looks like, technical aspects to navigate, and practical strategies to ensure your climate reporting is compliant, credible and done efficiently. 

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October 17, 2025/ Sarah Penn/
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October 14, 2025

Beyond FAR: Rethinking Accountability and Risk Culture in Superannuation

October 14, 2025/ Sarah Penn
Beyond FAR: Rethinking Accountability and Risk Culture in Superannuation

At the October 2025 ASFA Legislation Discussion Group, we hosted an insightful deep dive into the Financial Accountability Regime (FAR) and the evolving landscape of risk culture in superannuation. If you’re still catching your breath after implementing FAR, you’re not alone.

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October 14, 2025/ Sarah Penn/
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September 17, 2025

Privacy: Proposed reforms to the Privacy Act, Privacy Law and Enforcement

September 17, 2025/ Sarah Penn
Privacy: Proposed reforms to the Privacy Act, Privacy Law and Enforcement

At our recent ASFA Legislation Discussion Group, Anna Johnston of Helios Salinger delivered a timely update on the evolving privacy landscape. Her presentation underscored that privacy risk is business risk and that superannuation trustees must be proactive in strengthening their privacy frameworks.

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September 17, 2025/ Sarah Penn/
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September 12, 2025

The three lines of assurance (3LOAs): elevating risk and compliance

September 12, 2025/ Sarah Penn
The three lines of assurance (3LOAs): elevating risk and compliance

At our recent CREW online forum, more than 130 governance and risk professionals joined a timely discussion on the evolving role of risk and compliance within the Three Lines of Assurance (3LOA) model.

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September 12, 2025/ Sarah Penn/
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August 20, 2025

Death Benefits in Super: The case for doing it better (with less grey hair all round)

August 20, 2025/ Sarah Penn
Death Benefits in Super: The case for doing it better (with less grey hair all round)

At our recent ASFA National Legislation Discussion Group, we shared some reflections on how super funds might improve claims handling by drawing on lessons (and cautionary tales) from banking.

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August 20, 2025/ Sarah Penn/
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July 28, 2025

Superannuation Complaints and Community Harm: Insights from the Latest AFCA Data

July 28, 2025/ Sarah Penn
Superannuation Complaints and Community Harm: Insights from the Latest AFCA Data

At a recent session of the ASFA National Legislation Discussion Group, experts from the AFCA, Heather Gray and Ben Norman, presented current data and key policy developments.

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July 28, 2025/ Sarah Penn/
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July 15, 2025

AFGO: Another Fabulous* Growth Opportunity

July 15, 2025/ Sarah Penn
AFGO: Another Fabulous* Growth Opportunity

Things go wrong. Not occasionally, not rarely—regularly. Anyone who's worked in superannuation or funds management for more than five minutes knows that, despite best intentions, processes fail, member expectations aren’t met, the regulator isn’t impressed, or a promising initiative loses momentum.

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July 15, 2025/ Sarah Penn/
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