I spent over 25 years in advertising agencies before moving into PDS and product management. People sometimes assume it was a big leap. In reality, it felt surprisingly familiar. In this blog, our Operations Director, Jenny Calcott, explores exactly how those two worlds overlap.
Read MoreProduct leaders across financial services are putting enormous effort into governance reform right now. More committees. More documentation. More oversight. More sign-off layers.
Read MoreWith 31 March 2026 fast approaching, a lot of teams have moved past “what’s changing?” and into the harder question: how do we implement this in a way that works for customers, frontline staff, management, Boards and the regulator?
Read MoreAt Mayflower, good governance isn’t about doing more. It’s about doing the right things, clearly and consistently so decision-making is sharper, accountability is real, and the organisation holds its line when the pressure comes on.
Read MoreManaging up isn’t just about keeping your boss happy, it’s about building influence, communicating with confidence and taking ownership of where you want to go next. That theme came through powerfully at our recent PDS Managers event in Melbourne - here are some insights from our guest speaker Pia Ransom, General Manager Product at HESTA.
Read MoreAt our recent CREW webinar Emma Woolley from Hall and Wilcox pointed out that estate planning isn’t a topic most people rush to discuss but - “Everyone is going to die. It’s a 100% certainty.”
Read MoreIn our recent CREW webinar, estateXchange Founder and Co-CEO Sarah Poole and Product Executive Ben Darlow shared hard-earned insights from transforming deceased-estate processes in one of Australia’s major banks and from working with super funds now facing similar pressures.
Read MoreYou’ve invested in new technology. It’s meant to streamline, automate or revolutionise your work. But instead of smooth sailing, you’re staring at frustrated staff, clunky processes and results that don’t look much different from before. Often, the problem isn’t the technology. It’s the setup around it.
Read MoreAt our October 2025 CREW webinar, we brought in the experts to dissect what “baseline compliance” actually looks like, technical aspects to navigate, and practical strategies to ensure your climate reporting is compliant, credible and done efficiently.
Read MoreAt the October 2025 ASFA Legislation Discussion Group, we hosted an insightful deep dive into the Financial Accountability Regime (FAR) and the evolving landscape of risk culture in superannuation. If you’re still catching your breath after implementing FAR, you’re not alone.
Read More
