Industry Perspectives: Interview with AFCA Lead Ombudsman, Superannuation, Heather Gray. How small improvements can create positive impact in the complaints handling process.

Because we sometimes just like to bring you content that’s ‘just for fun’. While you’ve probably never thought of a PDS when flicking through your favourite retail catalogue, you will now.

We have collated our highlights from the 2023 ASFA Conference into these four areas of challenges/opportunities facing the superannuation industry.

Whilst ESG investing is running rampant globally, regulations have been slower to catch up - but catch up they will. In order to see what these might look like in Australia soon; we can look to Europe now.

In light of recent data breaches at Medibank and Optus, it is now a top priority for big business to implement effective cyber risk management plans into everyday operations.

For something different, let’s talk board papers. If you’re a Head of Product or GM, you’ve probably had the joy of board papers for some time. If not, the following guide will set you up for success.

Given that all super funds were recently required to publish their retirement income strategy, I thought it would be interesting to see where all that retirement cash is.

Every time something changes, someone needs to be told. And when you’re busy, it’s easy for you to expect your comms people to ‘just do it’. Which might be nice for Nike! Read on to learn why and what to do instead.

This article is about hindsight. What does this have to do with PDSs? Well, most of PDS management is really people and process management, so I think it's relevant. Feel free to disagree!

One of the hidden costs of PDS management is actually complaint management. How quickly can you get the info you need when a complaint occurs and is that information going to be useful?