ASIC’s review has provided a starting point for funds to improve how they communicate important information to members around the death benefits process.  By taking a few proactive measures now, funds can potentially avoid member dissatisfaction and regulatory enforcements.

Strategies superannuation funds are using to enhance engagement and prioritise the member experience.

Considering closing a fund or an investment option? Managing the complexities of fund closures can feel overwhelming. In this article we offer valuable insights into the decision-making process for product closure.

With the outsourcing rate increasing at pace globally, executing an effective procurement process has become a crucial skill in business.

Breaches are a bit like frogs. A healthy ecosystem has a few frogs - not zero and definitely not thousands! On 31 October 2023, ASIC published its annual report on breach reporting statistics for the 2023 financial year.

Mayflower had the privilege of hosting a presentation from AFCA at a recent CREW webinar. Our guest speakers presented data on complaints across banking, insurance, super and credit.

Most businesses will at some point face the decision to outsource certain functions. The question of when and why to outsource is a tough one.

Industry Perspectives: Interview with AFCA Lead Ombudsman, Superannuation, Heather Gray. How small improvements can create positive impact in the complaints handling process.

Because we sometimes just like to bring you content that’s ‘just for fun’. While you’ve probably never thought of a PDS when flicking through your favourite retail catalogue, you will now.

We have collated our highlights from the 2023 ASFA Conference into these four areas of challenges/opportunities facing the superannuation industry.